BOUTIQUE POLICIES

We strive to give you our very best in order to enhance your massage boutique experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

ARRIVAL

Arrive 15 minutes prior to your first treatment to allow ample time to check in and prepare for your treatment. Arriving late will, unfortunately, limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

NO SHOW + LATE ARRIVAL POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests and are charged at full value. If you schedule a massage or bodywork treatment and you either fail to show; or arrive more than 15 minutes after the scheduled start time, you permit us to charge you the full value for the treatment (i.e., 100% of the treatment price). To maximize the benefit of your scheduled treatment, we recommend that you arrive 10 to 15 minutes early to permit ample time to get checked in and prepare for the treatment. We do not provide refunds on treatments that you miss or for which you show up late.

LATE CANCEL POLICY

As a courtesy to you and other Members and Guests, we strive to start all massage or bodyworks treatments at their scheduled times. If you must cancel a scheduled treatment, we require that you provide us with at least 12 hours of advance notice. If cancellation of your treatment is within 12 hours from the scheduled start time, you permit us to charge you for half the value of the treatment (i.e., 50% of the treatment price). We do not provide refunds for treatments that you fail to properly cancel.

PAYMENTS

Please be advised The NOW Massage no longer accepts cash payments. MasterCard, Visa and American Express credit and debit cards are welcome along with gift cards. At this time we only accept payment from US and Canadian based accounts. We also accept insurance through FSA/HSA plans. Contact your insurance provider to see if you qualify.

AGE REQUIREMENTS

Boutique guests must be 18 years of age or older to receive services unless accompanied by an adult.

QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

PRICES SUBJECT TO CHANGE

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and menu updated, please note that prices and services are subject to change at any time. We love having you as a guest but we do reserve the right to refuse service at any time, to anyone, for any reason.

BOUTIQUE PURCHASES

We accept returns in the original condition (unused, undamaged and unopened in the original packaging) with receipt seven days within purchase. Jewelry is eligible for exchange only as each piece is made to order. Simply bring your item to any of our four boutiques and one of our Experience Guides will assist you NOW.

Credits can be applied to the purchase of any items including retail products, gift cards and massages.

ONLINE PURCHASE

We accept returns in the original condition which they were received- unused, undamaged and unopened in the original packaging. Jewelry is eligible for exchange only as each piece is made to order. Merchandise must be shipped within seven days of delivery to be valid for refund or exchange.

All returns must first obtain a return authorization number by e-mailing shop@thenowmassage.com. Your return authorization number must be written clearly on the outside of your box.

Return and exchange shipping costs are customers responsibility and the original shipping charge is nonrefundable.

Credits can be applied to the purchase of any items including retail products, gift cards and massages.

SICK OR FEELING UNWELL?

If you are sick or under the weather, please let us know so we can reschedule your massage. Getting a massage while sick is not recommended and in some cases can make you feel worse. We also would like to remind you The NOW is an open space massage boutique, and want to make sure to respect and protect everyone’s well-being.

MEMBERS

If you purchase and receive Services from us under a membership package, then we consider you a “Member.” As a Member, you will be expected to enter into a Membership Agreement with us (which incorporates these Terms). All membership packages are sold on a recurring dues basis, meaning your membership will automatically renew each month until you properly cancel the Agreement, or the Agreement expires (a “Recurring Dues Membership”). Under a Recurring Dues Membership, you will be allocated the same pre-determined number of message and/or bodywork treatments each month in exchange for a recurring monthly payment. Unless stated otherwise by the Agreement, massage and bodywork treatments provided under a Recurring Dues Membership are redeemable only at the boutique where the membership is sold. All treatments sold under a Recurring Dues Membership expire automatically six (6) months from the date of issuance. Recurring Dues Memberships are cancellable at any time with written notice (see, Cancellation policy). Once you cancel your Agreement, you will still be able to access the boutique for purposes of redeeming any allocated but unused massage or bodywork treatments until such time as they expire.